Privacy Policy

1. Introduction

Surrey Dental Studio ("we," "our," or "us") is committed to protecting the privacy of our patients and website visitors. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or receive dental services at any of our UAE clinics.

2. Information We Collect

We may collect the following types of information:

• Personal identification (name, email, phone number, date of birth)
• Medical and dental history required for treatment
• Appointment preferences and location choices
• Payment and insurance information
• Website usage data via cookies and analytics

3. How We Use Your Information

Your information is used to:

• Provide dental treatment and follow-up care
• Schedule and confirm appointments
• Process payments and insurance claims
• Send appointment reminders and health updates
• Improve our services and website experience
• Comply with UAE healthcare regulations (DHA, MOHAP)

4. Data Protection & Security

We implement industry-standard security measures including encrypted storage, secure transmission protocols, and restricted access controls. All patient records are stored in compliance with UAE Federal Law No. 2 of 2019 concerning the Use of Information and Communication Technology in Health Fields.

5. Sharing Your Information

We do not sell your personal data. Information may only be shared with:

• Licensed healthcare providers involved in your treatment
• Insurance companies (with your consent) for claims processing
• Legal authorities when required by UAE law

6. Your Rights

You have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Receive a copy of your dental records

7. Cookies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may disable cookies through your browser settings, though some website features may be affected.

8. Contact Us

For any privacy-related questions or to exercise your rights, please contact our Data Protection Officer:

• Email: privacy@surreydental.ae
• Phone: +1 570-981-7162
• Address: Boulevard Plaza Tower 2, Level 14, Downtown Dubai, UAE

9. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or prominent website notice. Continued use of our services constitutes acceptance of the updated policy.